Terms of service

Terms and Conditions

By booking with NÉA Dress Bar, you agree to the following terms.

1. Rental Period

The standard rental period is four days. Your collection or delivery date and return date will be confirmed with your booking.

Extensions must be approved by NÉA before the return date and may incur an additional fee.

2. Bookings and Payments

Full payment is required to secure your booking. A booking is only confirmed once payment has been received and confirmation has been sent by NÉA.

All prices are displayed in South African rand.

3. Cancellations and Changes

Cancellations made more than seven days before the rental date may qualify for store credit.
Cancellations made within seven days are non-refundable.
Courier fees already paid are non-refundable.
Date changes and exchanges are subject to availability.

These terms are subject to your rights under the Consumer Protection Act.

4. Fit and Sizing

The available dress size is listed on each product page. As sizing may differ between brands, you are responsible for selecting the correct size. Refunds will not be issued for fit-related reasons unless required by law.

If you are unsure about the fit, please contact us before booking.

5. Collection and Delivery

Cape Town customers may collect from our Table View collection point. Nationwide delivery is available within South Africa.

The delivery fee paid at checkout only covers delivery of the garment to the customer. The customer is responsible for arranging and paying for the garment to be returned to NÉA.

Customers must provide the correct delivery details and ensure someone is available to receive the parcel. Courier delivery times are estimates, and NÉA is not responsible for delays outside our control. Please book early enough to allow for delivery before your event.

6. Courier Returns

On the confirmed return date, the customer must:

Drop off the garment at any nearby courier service in the morning.
Pay the return courier fee.
Send the courier name and tracking details to NÉA via WhatsApp before 12:00 PM.

The garment must be sent directly to the return address provided by NÉA. Failure to hand the parcel to a courier and send the tracking details by 12:00 PM may result in a late-return fee.

7. Garment Condition and Care

Please report any existing damage or missing pieces, with photographs, within six hours of receiving the garment. If no concerns are reported, the garment will be considered to have arrived in good condition.

Garments remain the property of NÉA and must be handled with care. Do not wash, dry-clean, iron, alter or attempt to remove stains. Professional cleaning is included in the rental fee.

All belts, straps and other pieces supplied with the garment must be returned.

8. Damage, Loss or Theft

You are responsible for the garment from the time you receive it until it is safely returned to NÉA or handed to the courier.

You may be charged for additional cleaning, repairs or missing pieces. If a garment is lost, stolen or damaged beyond repair, you may be charged its reasonable replacement value.

9. Late Returns

Late returns will be charged at R100 per garment, per day until the garment is returned or handed to the courier with valid tracking details.

You may also be responsible for reasonable losses caused by the delay, including the cost of refunding another customer whose booking is affected.

10. Garment Availability

If a garment becomes unavailable due to damage, loss or a late return, NÉA will offer a suitable replacement, store credit or a refund of the amount paid for that garment.

11. Photographs and Personal Information

NÉA will request permission before using customer photographs for marketing.

Personal information will only be used to process bookings, arrange delivery, communicate with you and provide our services. It will be handled according to our Privacy Policy and applicable South African law.