Shipping Policy

Delivery

NÉA Dress Bar delivers nationwide within South Africa. The delivery fee shown at checkout covers delivery of the garment to the customer only.

Customers must provide a complete and correct delivery address and ensure someone is available to receive the parcel.

Courier delivery times are estimates and may be affected by delays outside our control. Please book early enough to allow your garment to arrive before your event.

Cape Town Collection

Cape Town customers may select collection from our Table View collection point. The collection date, time and address will be confirmed once the booking has been completed.

Returning Your Garment

Customers are responsible for arranging and paying for the return of the garment to NÉA.

On the confirmed return date, you must:

• Drop off the garment at your nearest courier service in the morning.

• Send the garment to the return address provided by NÉA.

• Send the courier name and tracking details to NÉA via WhatsApp before 12:00 PM.

Late returns will be charged at R100 per garment, per day. Please keep your courier receipt and tracking details until the garment has been received by NÉA.

Incorrect Addresses and Missed Deliveries

NÉA is not responsible for delays or additional courier costs caused by an incorrect address or missed delivery. Any additional delivery costs will be the customer’s responsibility.

For shipping assistance, please contact us via WhatsApp (+27 823542718) or Instagram at @nea.dressbar.