Return and Refund Policy

NÉA Dress Bar provides garment rentals, not product purchases. All garments must be returned on the confirmed return date.

Cancellations

• Cancellations made more than seven days before the rental date may qualify for store credit.

• Cancellations made within seven days of the rental date are non-refundable.

• Date changes and exchanges are subject to availability.

• Delivery fees already paid to a courier are non-refundable.

• Store credit cannot be exchanged for cash.

Fit and Sizing

The available size is listed on each product page. As sizing differs between brands, customers are responsible for selecting the correct size.

Refunds or exchanges will not be offered if a garment does not fit. Please contact us before booking if you are unsure about sizing.

Damaged or Incorrect Garments

Please inspect the garment as soon as it arrives. Any existing damage, missing pieces or incorrect items must be reported to NÉA within six hours of delivery, together with clear photographs.

Do not wear the garment if it arrives damaged or is not the item you booked. Once the garment has been worn, a refund may not be available.

If the issue is confirmed, NÉA may offer a suitable replacement, store credit or a refund.

Unavailable Garments

If your garment becomes unavailable due to damage, loss or a late return by a previous customer, NÉA will offer:

• A suitable replacement, subject to availability.

• Store credit.

• A refund of the amount paid for the unavailable garment.

Any approved refund will be processed to the original payment method. Processing times may depend on your bank or payment provider.

Nothing in this policy limits your rights under the Consumer Protection Act or other applicable South African law.

For assistance, contact us via WhatsApp (+27823542718) or Instagram at @nea.dressbar.